Terms of service

Fluencity is intended for legitimate brands, creators, and approved operators using the marketplace for real briefs, contracts, communications, and payout workflows.

Users are responsible for keeping account, organization, and creator profile information accurate, current, and not misleading.

Role-based areas of the product are restricted. Brand, creator, and admin actions each carry different permissions and responsibilities.

Brands may create organizations, publish briefs, invite creators, fund approved contracts, review deliverables, and request refunds where supported by the payment flow.

Creators may build profiles, apply to briefs, submit deliverables, receive review decisions, connect payout details where supported, and use messaging or collaboration features when the required relationship exists.

Fluencity can limit or remove marketplace activity that appears fraudulent, abusive, misleading, unsafe, or inconsistent with platform controls.

Fluencity uses approval-based payment logic. Contracts are funded by brands, deliverables are reviewed, and creator payouts are only released after contract approval and payout-account readiness.

Not every country is live for payouts. Country routing and payout availability are controlled at the platform level and may differ by provider and support status.

Platform fees, refund handling, payout restrictions, and dispute effects are governed by the relevant payment and refund policies and by underlying provider requirements.

Users are solely responsible for the content they publish, submit, or send — brief copy, profile text and media, applications, deliverables, messages, and attachments.

Fluencity has zero tolerance for objectionable content and for abusive users. Harassing, threatening, hateful, violent, sexually explicit, exploitative, discriminatory, or otherwise harmful content is prohibited, as is any conduct that demeans or endangers another user.

Every user can report content or another user, and can block another user, from anywhere that content appears — including inside the mobile apps. Fluencity reviews reports of objectionable content within 24 hours, removes content that breaches these terms, and suspends or permanently ejects the account responsible.

By creating an account or signing in, you agree to these terms and to the Acceptable Use Policy, which forms part of them.

Fluencity includes report submission, admin review, audit logging, and country-routing controls. Reports can be reviewed, resolved, dismissed, or escalated by authorized admins.

The platform may pause, restrict, suspend, or remove access to users, organizations, content, contracts, payouts, or other activity where operational, legal, trust and safety, fraud, or payment-risk concerns require intervention.

Fluencity may update features, country availability, payout corridors, and enforcement controls over time. Material changes to these terms will be communicated through the platform or by email.

These terms represent the current operating rules for the platform. Continued use of Fluencity constitutes acceptance of the most recent version.